Terms & Conditions

This website is run by Djireh Global Services (“Djireh”, “we”, “us”), a logistics and fashion business with its UK office in Sheffield and its Nigerian office in Lagos. These terms cover air and sea cargo, doorstep collection, barrels and bulk, business freight, and the Djireh Fashion Boutique and personal shopper service.

By booking a shipment, handing goods to us, buying from the boutique or using this website, you agree to them. If you book for a company or for someone else, you confirm you have their authority to accept these terms for them.

Anything we agree with you separately in writing takes priority over these terms for that shipment. We may update this page as rates, routes and restrictions change – the version published when you book is the one that applies. None of this affects the rights you have by law.

The calculators on this website give an estimate, not a final invoice. They are there to help you plan.

• The final charge is confirmed once we have your goods and have weighed, measured and checked them at our office.
• Air cargo is charged on the greater of actual or volumetric weight, and a minimum chargeable weight applies.
• Handling, electronics, pallet weight and out-of-area delivery are charged on top of the headline rate, as quoted to you.
• Prices can change. The rate that applies is the one confirmed for your shipment.
• Payment is due as advised at booking. Unless we agree otherwise, goods are not shipped or released until payment has cleared.

Please give us accurate sender and recipient details. Charges caused by wrong or incomplete details are payable by you.

Unless we have agreed to pack for you, packing is your responsibility. Goods need to survive normal handling, stacking and a long journey.

• Use strong cartons, barrels or cases, sealed properly and marked with the recipient's name and phone number.
• Fragile and liquid items need protective packing. We cannot cover breakage caused by insufficient packing.
• Describe the contents accurately and give us any receipt or document customs may ask for.
• We may open, inspect, re-weigh or repack a consignment where we or a carrier consider it necessary.

UK to Nigeria, air

• No perfumes, sprays or aerosols.

Nigeria to UK, air

• No meat, ponmo, perfumes or batteries.
• Fish products are restricted and priced differently.

We never carry

• Anything illegal to send or import, including drugs and counterfeit goods.
• Weapons, explosives, and flammable, corrosive or pressurised substances.
• Cash, jewellery and precious metals.
• Live animals, and perishable food unless agreed in advance.
• Anything a carrier, port or authority refuses to accept.

Restrictions can change at short notice, so please ask if you are unsure. If a restricted item turns up in a consignment we may refuse it, remove it, return it at your cost or hand it to the authorities, and you remain responsible for any fine, delay or loss that follows – including loss affecting other customers’ goods travelling alongside yours.

Customs clearance is decided by the authorities in the destination country, not by us. Unless we have quoted for it in writing, duties, taxes, inspection fees and clearing charges are payable by you or the recipient.

Consignments can be held, examined, delayed, taxed or seized by customs, and we are not responsible for those decisions or for the loss they cause. Where we pay a charge on your behalf to get a consignment released, you agree to pay us back.

The transit times on this website – within 7 working days for air, 6 to 8 weeks for sea – are targets, not guarantees. They run from the point a consignment is dispatched, not from the moment you book, and depend on flight and vessel schedules, consolidation, customs, weather and public holidays.

• For a doorstep collection, items must be packed, sealed and ready at the agreed time, with someone there to hand them over. Time windows are indicative.
• Weights taken at your door are provisional. The weighing at our office sets the final charge.
• A wasted journey - nobody there, nothing ready, or goods we cannot accept - may be chargeable.
• Delivery is to the address on the booking, or the consignment is held at the office stated on it. We may ask for ID or the booking reference before releasing goods.
• If delivery cannot be made we will contact you, and redelivery may be chargeable. Goods left uncollected may attract storage charges at the rate advised at the time, and after we have given you notice we may dispose of them.

Shipping charges cover carriage and handling. They are not insurance. Cover is only in place where you asked for it, we confirmed it in writing and any premium has been paid – so if it matters, particularly for electronics, appliances, televisions or vehicles, please ask before you book and declare the value honestly.

We handle your goods with reasonable care, and where something goes wrong through our fault we will put it right. Otherwise we are not liable for:

• Loss or damage caused by insufficient packing or an inaccurate description of the contents.
• The nature of the goods themselves - perishing, leaking, rusting or fading over a long sea journey.
• Delay, and any loss that follows from delay.
• Decisions of customs, ports, airlines and shipping lines.
• Events outside our control, including weather, strike, fire, accident, port congestion or a change in the law.
• Indirect loss, such as lost profit, lost business or a missed event date.

Where we are liable, our liability is limited to the loss actually suffered and no more than the agreed insured value, the carrier’s or convention limit, or what you paid us for that shipment, whichever applies. Nothing here limits our liability for death or personal injury caused by our negligence, or for fraud.

Report damage or shortage at delivery or collection, and in any event within the period advised for that shipment. Keep the packaging and take photographs – we usually need them. Claims go in writing to info@djireh.co.uk with the booking reference and evidence of value, and cannot be settled while charges on the shipment are outstanding.

Tell us as early as you can. Before a consignment is processed or dispatched we can usually amend or cancel it, less any costs already incurred. Once goods are consolidated, loaded or dispatched, a change may not be possible and the charges remain payable. Refunds go back to the original payment method.

If you are a UK consumer buying at a distance, your statutory cancellation rights apply. Where you asked us to start straight away, you may be charged for the work already done.

• A personal shopper request is a request, not a confirmed order. We review it and come back to you with options, availability and next steps.
• Stock is limited and moves. Items shown here or on social media may already be gone, and we may suggest a close alternative.
• Colours and textures look different on different screens and in different light, and lace and handmade pieces vary from one to the next.
• Sizing guidance is given in good faith. Where fit matters, speak to the boutique team before buying.
• Returns and exchanges follow your statutory rights and the arrangement confirmed at the time of purchase. Beauty products and cut fabric may not be returnable once opened or cut.

The text, photography and branding on this website belong to us or our licensors. You are welcome to view and print pages for your own use; please do not copy or resell our content. We keep rates and restrictions as current as we can, but the site is provided as it stands and may occasionally be out of date, and we are not responsible for websites we link to.

When you fill in a form, we use those details to prepare a quote, arrange your shipment or answer your question, and we share them with carriers, agents and authorities only as far as moving your goods requires. This site sets only essential cookies by default; analytics and marketing cookies are set only if you choose them, and you can change that at any time. To ask what we hold about you, email info@djireh.co.uk.